Privacy Policy

1. Introduction

Raksha Kendra ("we," "our," or "us") is committed to protecting the privacy and security of your healthcare information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hospital management system service. We are HIPAA compliant and follow all applicable data protection regulations in India, including the Information Technology Act, 2000, and the Personal Data Protection Bill. Your trust is paramount, and we implement industry-leading security measures to protect sensitive patient health information (PHI).

2. Information We Collect

We collect several types of information and data to provide and improve our Service to deliver the best experience for our users.

2.1 Personal Information

• Name, email address, phone number
• Hospital/clinic name and address
• Payment and billing information
• Professional credentials and licenses

2.2 Patient Health Information (PHI)

• Patient demographics and contact information
• Medical history and clinical records
• Treatment plans and prescriptions
• Billing and insurance information
• Appointment and visit records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Log files and error reports

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process your transactions and manage subscriptions
• To send administrative information and updates
• To provide customer support
• To monitor and analyze usage patterns
• To detect and prevent fraud and security issues
• To comply with legal obligations
• To improve our Service and develop new features

4. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• Role-based access controls
• Daily automated backups
• Data centers located in India with physical security
• HIPAA-compliant infrastructure and practices

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With trusted third-party vendors who assist in operating our Service (under strict confidentiality agreements)
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection of rights: To protect our rights, property, or safety, or that of our users

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations. Patient health information is retained according to applicable healthcare regulations in India. When you cancel your subscription, we will retain your data for 90 days before permanent deletion, unless you request immediate deletion or longer retention is required by law.

7. Your Rights

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your information
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@rakshakendra.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

All data is stored and processed in India. We do not transfer your data outside of India unless explicitly required for service provision and with your consent.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also send you an email notification for significant changes. You are advised to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@rakshakendra.com
Phone: +91 9748543900, +91 8479894414
Address: 179/1 Dr BC Roy Sarani Rd, New Barrakpur, Kolkata, India - 700131