Terms and Conditions

1. Acceptance of Terms

By accessing and using Raksha Kendra hospital management system ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. These Terms and Conditions govern your use of our all-in-one healthcare management software, including all features, modules, and services provided. If you do not agree to these terms, please discontinue use of our Service immediately.

2. Service Description

Raksha Kendra provides a comprehensive cloud-based hospital management system designed specifically for Indian healthcare facilities. Our Service includes various modules for managing outpatient departments (OPD), inpatient departments (IPD), billing, patient records, appointments, and administrative operations. The Service is provided on a subscription basis with different pricing tiers as outlined on our pricing page, ranging from small clinic solutions to enterprise hospital management systems.

3. User Accounts

To use our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

Our Service is billed on a subscription basis. You agree to:

• Pay all fees associated with your chosen subscription plan
• Provide valid payment information
• Authorize us to charge your payment method on a recurring basis
• Pay any applicable taxes

Subscription fees are non-refundable except as required by law or as explicitly stated in our Return Policy.

5. Data Security and Privacy

We take data security seriously and implement industry-standard security measures to protect your data. However, you acknowledge that no method of transmission over the internet is 100% secure. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

6. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Upload or transmit viruses or malicious code
• Collect or harvest any information from the Service
• Use the Service to send spam or unsolicited communications

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Raksha Kendra and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our explicit written permission.

8. Service Availability

We strive to provide 99.9% uptime for our Service. However, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by law, Raksha Kendra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease. You may cancel your subscription at any time through your account settings.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@rakshakendra.com
Phone: +91 9748543900 / +91 8479894414
Address: 179/1 Dr BC Roy Sarani Rd, New Barrakpur, Kolkata, India - 700131